✦ say hello ✦
Get in touch.
Questions about an order, a photo you're not sure will print well, or just want to say hi — it all goes to a real person (hi 👋) who reads everything and replies as fast as a one-person press can.
Email
hello@picpost.io
Order help
Have your order ID handy (it's in your confirmation email) and we can look things up right away. You can also check status anytime on the tracking page.
Response time
We typically reply within 1–2 business days.
Damaged, missing, or not quite right?
If a card arrives damaged or with a print defect, or never arrives within 21 days of mailing, we'll send a free replacement or a full refund. A quick photo of a damaged card helps us fix it fast. The details are in our refunds & shipping policy.
Changing or cancelling an order
Each card is custom-printed, so we can only change or cancel an order before it enters production. Email us right away with your order ID and we'll do what we can.
Quick answers
Pricing, delivery times, photo tips and holiday cards are covered in how it works. How we handle your photos and addresses is in our privacy policy.
The business behind picpost
picpost is a brand of Codewrights, which owns and operates it.
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